A Chief Information Officer’s ever-present challenge to reduce costs & risk while still maintaining or even increasing service levels is not getting any easier. Ever increasing IT complexity, the drive for continual business expansion, both organic as well as through…

Organisations increasingly recognise that their business processes and associated practices provide them with the necessary foundation for sustainable performance and business agility. These processes, both formal and informal, enable people and technology elements to come together and ensure the organization…

The recent Global Financial Crisis has seen some businesses struggle, or even perish, whilst others flourished.  Some key lessons on operating business in tough times emerged.  These lessons are shared and explored from a practitioner’s viewpoint in this article.

Tiger Wood’s recent problems are not just personal in nature.  For his sponsors, including Accenture and Nike, Tiger’s widely publicized domestic scandal represents a significant risk to their brands; a risk they have mitigated in very different ways. Accenture recognized…

The most difficult aspect of the pragmatic approach to management is its simplicity. It appears blatantly obvious, and for some readers there may be a sense of ‘Your telling me to suck eggs’. Yet, it is keeping this practical perspective…

Pragmatism (prag’ma-tiz’im) is defined as a practical, matter-of-fact way of approaching or assessing situations or of solving problems. It is also one of the most difficult things to achieve when working to promote ‘Best Practice’ and emphasizing the need to…