Archives for Management

Wants vs Needs Part 2

To continue with customer Wants vs Needs – the question being, as an ICT professional which is more important and what do you do in a situation where you would like to supply your customers needs but all the customer…

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Time & Money

An important dimension that can differentiate “value” from simple cost-based, ROI assessments is time. When benefits are intangible it is often because they relate to the anticipated returns accumulated over time; the choice can become one of short-term versus long-term…

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Sustainable_Value

Sustainability & Value

Since the GFC everyone is waiting for a return to normalcy.  When are we going to get back to 3-5% year on year growth like we, and our parents, enjoyed? Granted there were some slips but since the 1950’s to…

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Value Chain

Business Value Chain

We often assume in business that “if we do X we will obtain Y benefits.” A classic example of this thinking occurs in organizations that install CRM systems at great expense and expect their customer relationships to improve along with…

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Process Organization

Process Organisations

Businesses are typically organised by function, geography or lines of business. Even where other considerations dominate, each business unit is routinely organized by function. But while grouping resources by specialization is well-intentioned, it makes for inefficient business processes.

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Business Case

Structured Business Cases

You may recall seeing boarded-up construction sites indicating projects that have been put on hold. Less visible is a business project that has been halted but which has created some artefacts of potential value, but which may never be reused….

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Honeymooners

Business & IT Honeymoon?

IT is an integral element of any competent, effective and winning business strategy.  However, what is often forgotten is that business must equally be an integral part of any IT strategy. The two are married however, this coupling can be…

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Business Modelling

Business Capability Models

ICT organisations within any enterprise can benefit from a structured approach to understanding business capability of the enterprise.  Business Capability Modelling is an Enterprise Architecture technique that can plays a key role in transforming the relationship between ICT and the…

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ICT Within Business

ICT Within Business

From market cannibalisation of old media by new media through to the deployment of Radio Frequency Identification (RFI) tagging in aircraft maintenance, businesses know that Information Communication Technology (ICT) can transform operations or make them obsolete. 

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Retail Concept

Retail (IT) Therapy

We are increasingly aware of the highly-competitive retail sector with the many challenges it faces. But retailing has always been a blood sport where survival depends on growth – and the merchandising cycle in a retail business relies on information…

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Bordroom

Presenting IT to the Board

When business and technology leaders present information technology at board level, they need to convince the directors of the value IT adds to company strategy before addressing budgets, project performance and risk identification and mitigation. Here’s how.

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Tipping Point

Tipping Point for Strategy

People over-use the adjective ‘disruptive’ but sometime that is the only appropriate word. 2011 has been called a radical year of digital revolution, and we can expect more come! Technology disrupts the way we live our lives (how many Gen-Y’s…

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Dollar Circuit

Making IT Strategic

It is staggering that we are still talking about achieving the elusive “technology as an integral element of business strategy” decades after we first realised it needed to happen. Even more so when today’s senior executives and board directors “say”…

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Changing Business Conditions

IT Enabled Evolution

There’s a change in the wind.  Questions about the role of IT and how it can help business achieve strategic outcomes is at the forefront of mainstream business press.  Much of this discussion continues to be focused on accountability for…

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Value Management

“Creating business value”, or “adding value” are terms that we frequently hear today, as organizations seek to expand, or even survive in a very competitive and often global environment. Often, a lot of the planned value creation takes the form…

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5CL

Capability Level 5 (Part 2)

In the first part of our interview with Mark Paulk, Senior Systems Scientist at the Institute for Software Research, Carnegie Mellon University, we talked about high maturity, PSP/TSP, culture, measurement and IT services. In this second part of the interview…

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Target: Capability Level 5

Mathematicians have the concept of imaginary numbers. As odd as that may seem to non-mathematicians, it makes one wonder if achieving capability level 5 is similarly artificial and elusive concept for a number of organisations? Mark Paulk, who led the…

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Cost-Value

Productivity Reporting

Many organisations use numbers or measures as a basis for day to day decision making in the management of their I.T activity. These measures provide the objective information needed to make sensible fact-based decisions. Making sense of all this information,…

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Cost-Value

Measuring Business Value

There are so many differing metrics potentially used within IT management today that it is challenging not only to decide which metrics to gather and analyze but which metrics to communicate to drive desired outcomes. The old axiom “what gets…

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Motivation

Measurable Motivation

In recent times, managing teams has become progressively more challenging.  It is a well known fact that keeping people focussed and motivated in achieving an organisation’s objectives is a “must” in corporate survival. Happy and motivated employees will help drive…

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Dollar Value

Intelligence & Value

To be competitive, business executives must draw business insights from the vast pool of raw data that is at their disposal and put those insights into better business use. Enterprises gain greater business values not simply by collecting and archiving…

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Lightbulb

Book Review: Switch

For those of us who have been involved in Organisation Change Management for many years, we can be seduced by our favourite models and acronyms and over-intellectualise organisation change. From this rarefied position we can become divorced from the human…

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Thums_Up_GenY

Gen Y Processes

To understand the Gen Y effect on service management, Alinement interviewed Rocky Scopelliti, here we conclude the interview looking at the internal impact on the organisation. He is the General Manager, Industry Development for Financial Services at Telstra Enterprise &…

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Quality Team

Certification & Value

 The CEO’s innocent announcement froze all in the room. “We need ISO 20000 certification!… we must demonstrate to our customer that we bring value to their business.” Wait. Did we hear value and certification in the same breath? How were…

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Security Bubble

Bursting the Bubble

My favourite definition of risk management is by Borge who states: “Risk Management means taking deliberate action to shift the odds in your favour – increasing the odds of good outcomes and reducing the odds of bad outcomes”. So with…

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Price of Speed

Price of Speed

Many organisations are seeking to optimise their processes to deliver more functionality, faster AND at a lower cost. However, the objectives of faster delivery and lower costs; may in fact be in contention. Although the IT department responds to change…

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Rocky Scopelliti

Gen Y Customers

To understand what the next generation of our customers might be thinking, Alinement interviewed Rocky Scopelliti, who has done an extensive study on differences in generational experience of ICT service improvement. Rocky, as the General Manager, Industry Development for Financial…

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Questions

Common Language

Most business and professional people have at some time completed an assessment on their preferred style of thinking, communicating, organising and relating. We all know that people have different styles. Some people, for example, are introverted. They like to think…

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IT Business

A CIO’s Focus

A Chief Information Officer’s ever-present challenge to reduce costs & risk while still maintaining or even increasing service levels is not getting any easier. Ever increasing IT complexity, the drive for continual business expansion, both organic as well as through…

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Business Partners

Partnering Success

The majority of large projects now involve an amalgam of owners, contractors and employees. As with mergers (the majority of which lose value for the acquiring company), the success of joint ventures rests heavily on the establishment of trust. It…

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Alignment

Align Analysis & Strategy

Economic turbulence tends to encourage short-term gain, often at the cost of the longer-term strategies, and results in increased ambiguity in the definition, communication and execution of business strategies. In these circumstances, Business Analysts can play an even more crucial…

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Process Management

Sustainability & Agility

Organisations increasingly recognise that their business processes and associated practices provide them with the necessary foundation for sustainable performance and business agility. These processes, both formal and informal, enable people and technology elements to come together and ensure the organization…

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Fundamentals

Seven Fundamentals

The recent Global Financial Crisis has seen some businesses struggle, or even perish, whilst others flourished.  Some key lessons on operating business in tough times emerged.  These lessons are shared and explored from a practitioner’s viewpoint in this article.

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Risking Tiger

Risking Tiger

Tiger Wood’s recent problems are not just personal in nature.  For his sponsors, including Accenture and Nike, Tiger’s widely publicized domestic scandal represents a significant risk to their brands; a risk they have mitigated in very different ways. Accenture recognized…

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transparent earth

Transparent Organizations

Having some spare time on my hands courtesy of the financial crisis, I decided to log onto Google Earth. It was a strange experience seeing the world from the perspective of an astronaut. With a few mouse clicks I have…

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Pragmatics

Pragmatic Management

The most difficult aspect of the pragmatic approach to management is its simplicity. It appears blatantly obvious, and for some readers there may be a sense of ‘Your telling me to suck eggs’. Yet, it is keeping this practical perspective…

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Blue Sky Cowboy

Zealots and Cowboys

Pragmatism (prag’ma-tiz’im) is defined as a practical, matter-of-fact way of approaching or assessing situations or of solving problems. It is also one of the most difficult things to achieve when working to promote ‘Best Practice’ and emphasizing the need to…

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Apples & Oranges

IT Governance Frameworks

The Information Systems Audit and Control Foundation (ISACF) created the first edition of the Control Objectives for Information and related Technologies (COBIT) in 1996. The COBIT framework has been evolving since and is now an important, internationally accepted perspective on…

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Governance Backlash

The financial crisis has regulators, governments, and the media focused on economic stimulus. However tough questions will soon be asked about what went wrong. Ineffective governance will be one of the first targets, and it won’t be just the financial…

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Real-Time Governance

Effective application control has the ability to track a process as it is executed and inject the appropriate decision-making to influence the outcome. In this article, the promise of real-time application controls is explored as it offers a fundamental shift…

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Governance History

Governance is not a new concept. While it might be fashionable to talk about it now with recent highly publicized corporate failures, the need for management oversight has been around for as long as we moved to a professional management…

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Project Governance & Boards

Despite the attention given to the subject in both journals and the Internet, major IT projects still go heavily over budget and are delivered very late. More often than not, the CIO is blamed for the problems and the board…

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White Water

White Water Management

There is little argument that the pace of life and work is ever increasing. Our businesses have to be globally competitive and individuals are stretched to manage keep pace with the demands placed on them. Futurists have heralded the impact…

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